6. Can customers leave personal items in the vehicle?

The US Department of Transportation prohibits the carrying of personal items on a truck licensed only for carrying automobiles.  By violating this federal law, the company transporting your vehicle can be fined up to $10,000.  All personal belongings that are left inside the vehicle will not be insured and no company is responsible for missing or damaged items.

7. Will my car go to a terminal?

It depends on what day your vehicle is scheduled for pickup and delivery.  If the carrier cannot pickup/deliver your vehicle(s) due to scheduling conflicts, inaccessible areas or both.  All terminals used are secured, licensed, and fully insured.

8. Why does a truck (SUV) cost more than a regular vehicle?

All shipments are based on weight that a truck can legally carry.  This is why there may be a small price difference.

9. What paperwork do I need in order to ship my vehicle?

In order to transport you vehicle you don’t need to provide any paperwork.  All that we ask from you is a signature and a walk around your vehicle.  During this walk you and the driver will inspect the vehicle for any pre-existing damages at pickup.

10. What should the customer do if the vehicle arrives with damage?

Make sure that you let the driver know that the damage is new and were not on original bill of loading.  All damages should be marked and noted clearly and let the driver sign off on them.  The next step is to contact the carrier transporting your vehicle and let them know as soon as possible.  Some carriers have a day limit so make sure you do it right away.

 

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